Frequently Asked Questions
Find answers to common questions about our collections and services
How do I determine my size?
Please refer to our comprehensive Size Guide located on each product page to find your perfect fit based on body measurements.
When will my order ship?
Orders are typically processed within 1-2 business days. You will receive a tracking number via email once your package is dispatched.
Can I modify or cancel my order?
To ensure fast delivery, we begin processing orders immediately. Please contact support within 1 hour of purchase to request any changes.
Do you ship internationally?
Yes, THE LUMI SHOP ships to over 50 countries worldwide. International shipping rates and times vary by destination.
What materials do you use?
We prioritize high-quality fabrics including organic cotton, premium linens, and sustainable blends as detailed in each product description.
Are out-of-stock items restocked?
Many of our popular pieces are restocked seasonally. You can sign up for 'Back in Stock' notifications on the specific product page.